POSITION PROFILE

ROLE:	Inside Sales Consultant
DEPARTMENT:	Customer Acquisition & Retention - Sales
WORK GROUP:	Sales - Inside Sales
REPORTS TO:	Supervisor, Inside Sales
STATUS:	Non-Exempt, Full Time –Flexible hours between 6:00am – 6:00pm, overtime as required
WORKERS COMP CODE:	8810
JOB GRADE:	NE-50

THE WORK AREA
The Sales area works with the travel agency channel to increase customer sales through national and regional sales and marketing strategies. The purpose of Inside Sales is to initiate outbound call and correspondence campaigns designed to generate and increase sales of mid-level travel agent accounts, build relationships with assigned and prospective accounts, and provide problem solving and customer service to agencies that have contacted Field Sales or Inside Sales.

THE ROLE
The role of an Inside Sales Consultant is to serve the external customers and internal partners by generating and increasing sales. In this role, consultants will manage mid-level travel agent accounts by implementing outbound call and correspondence campaigns, build relationships with existing accounts, and work with new accounts to mine and grow their business with us. Inside Sales Consultants will help to provide problem solving for agencies that have contacted Field or Inside Sales, but redirecting the agent to the appropriate department when possible

THE POSITION
The Inside Sales Consultant is responsible for the following results:
• Generating and increasing sales by identifying potential sales opportunities and by building relationships with assigned travel agent accounts with regard to marketing and sales needs via the telephone.
• Educating customers on our products and promotions, and generating and increasing sales, by communicating with established travel agent accounts and administering outbound call campaigns.
• Implementing advertising and sales promotion programs for assigned accounts by utilizing co-op advertising or direct mail, consumer shows, and publicity.
• Processing co-op forms that come in from the territory.
• Developing and maintaining relationships with the Business Development Managers and Inside Sales Consultants to fulfill customer needs as appropriate.
• Keeping management informed by advising supervisor of call campaign status and/or completion, , and monthly and annual territory analyses.
• Contributing to a team effort by accomplishing related results or projects as needed, including taking reservation calls or helping in other departments as needed.

EDUCATION
The preferred candidate will hold a Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

EXPERIENCE PREFERRED
The preferred candidate has noteworthy experience in the following areas:
• Working in a similar position within the sales and marketing field.
• Managing sales accounts (knowledge of Customer Relationship Management (CRM) systems and tools)
• Leisure travel product knowledge, specifically Globus family of brands products, services, policies, features, and benefits. Strong travel industry knowledge preferred.
• Business acumen (business knowledge, competitor awareness, organization strategies)
• Professional, technical and functional expertise on systems, department processes, and procedures
• Working knowledge of Microsoft Office Suite, especially Excel, Word, and PowerPoint

KEY COMPETENCIES REQUIRED
The preferred candidate possesses the following competencies:
• Customer Service Orientation
-Maintains clear communication with customers regarding mutual expectations in a professional manner
-Provides timely and helpful information to customers
-Strives to retain goodwill even when modifying or denying requests
-Treats customer with respect
-Follows through to closure
-Takes action when necessary
-Responsive, open to new ideas, positive, solution oriented
-Seeks win-win situations and presents options, especially in resolving conflicts
• Effective Communication
-Communicates clearly and concisely both verbally and in writing in a manner that inspires confidence
-Maintains positive nonverbal communication
-Shares information appropriately and is receptive to feedback and expression of ideas
-Perceives the needs of various audiences and can adjust appropriately
• Teamwork & Collaboration
-Relates to others in an open and accepting manner
-Recognizes a wide range of communications styles and personality types and responds accordingly
-Cultivates and maintains professional relationships
-Collaborates with internal partners where appropriate
-Shares pertinent information to the benefit of their team
-Treats others with respect
-Contributes to achievement of team/departmental goals
-Provides back up and support to other team members as needed
-Fosters collaboration among team members.
• Achieves Results
-Works with the team and management to achieve individual, department and corporate goals
-Meets critical deadlines
-Demonstrates willingness, openness, persistence and initiative to achieve desired results
-Probes to get to the heart of the problem and takes action to achieve results
-Focuses priorities and manages time effectively
• Standard of Ethics
-Conducts business in ways that instill trust, confidence and respect
-Utilizes fair process without bias
-Acts with discretion and good judgment while maintaining confidentiality
-Exercises the highest standard of ethics in all decisions that impact customers, vendors, suppliers and the organization
-Takes ownership of work and assigned processes/projects
• Agility, Adaptability, and Flexibility
-Demonstrates resilience in the face of constraints, frustrations or adversity
-Displays willingness and flexibility in handling multiple demands, changing priorities and ongoing organizational needs
-Quickly and effectively evaluates and appropriately adjusts to a change in direction or situation
-Accepts change as a necessary and normal part of organizational growth
-Open to adopting new approaches and behaviors
-Handles day to day work challenges confidently

*PLEASE NOTE:  THIS POSITION WILL SUPPORT THE EAST COAST, ALL CANDIDATES MUST BE AVAILABLE TO START THEIR SHIFT BETWEEN 6-7AM.